Lelo Sona 2 Cruise Massager

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at team@shopnuud.com.  If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at team@shopnuud.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you have received the wrong item.  That way we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned and are final sale (such as novelty items, condoms, lubricants and personal care goods, such as bath & body products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Your refund will be issued to you in form of store credit for online use only.